Privacy Policy

Aroha Pixel is a creative digital agency based in Christchurch, Aotearoa New Zealand. We provide website design, social media management, branding, graphic design, video and digital marketing services to businesses across Canterbury, the South Island, and worldwide.

• Business name: Aroha Pixel
• Location: Christchurch, New Zealand
• Email: info@arohapixel.com

We only collect information that is reasonably necessary to respond to enquiries and deliver our services. This may include:

• Your name, email address and phone number
• Business name, website and service requirements
• Messages sent via contact forms, WhatsApp, email or our AI chat widget
• IP address, browser type and device information collected by analytics tools
• Cookies and usage data while you browse the site

We collect information directly from you when you:

• Submit a contact or callback form
• Use the Aroha AI chat widget or book a strategy call through chat
• Email, message or call us
• Browse pages where analytics or cookies are enabled

We use personal information to:

• Reply to enquiries and provide quotes
• Deliver the services you have requested
• Keep records of projects, communications and billing
• Improve our website, marketing and customer experience
• Send occasional updates or offers where you have consented

We do not sell personal information to third parties.

We collect and use personal information under the New Zealand Privacy Act 2020 and related principles. We only collect information for lawful purposes connected to our business, and we take reasonable steps to keep it accurate, secure and up to date.

Our website uses cookies and similar technologies to understand how visitors use the site and to improve performance. Analytics data is anonymised where possible and handled by reputable third-party providers.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect certain features of the site.

Personal information is stored securely through our hosting and backend platform, Lovable Cloud. Lovable provides platform-level infrastructure security; Aroha Pixel manages access controls, content and data practices described on this page.

We keep personal information only for as long as needed for the purposes described above, or as required by law. When no longer needed, we take reasonable steps to delete, anonymise or archive it securely.

We may share limited information with trusted service providers who help us operate the business, such as:

• Hosting, database and platform providers (e.g. Lovable Cloud)
• Analytics and communication tools
• Payment processors, if applicable

These providers are contractually or commercially required to protect your information and use it only for the services they provide to us.

Some of our service providers operate outside New Zealand. When information is transferred internationally, we rely on appropriate safeguards such as standard contractual terms, platform security controls and reputable providers with strong privacy practices.

Under New Zealand privacy law, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Request deletion or anonymisation where appropriate
• Withdraw consent for marketing communications at any time
• Complain to the Office of the Privacy Commissioner if you believe your rights have been breached

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

If you have any questions, access requests or concerns about this Privacy Policy or how we handle your information, please get in touch.